Delivery, cancellation, return, and refund policy

GoPest currently accepts orders for serviceable Indian PIN codes shown during checkout or confirmed by support. Some chemical/powder pest-control products may not be deliverable to every location due to courier, safety, local, or operational restrictions.

• Orders are usually packed within 24 working hours after confirmation.
• Standard delivery usually takes 2-7 working days depending on PIN code.
• Same-day or next-day delivery may be available only in selected service areas.
• Delivery may be delayed by stock checks, weather, courier issues, holidays, or safety restrictions.

Shipping charges, if any, are shown at checkout before order placement. Free shipping offers may depend on order value, product type, delivery area, or active promotions.

Customers may request cancellation before the order is packed or shipped. Once dispatched, cancellation may not be possible and the return/refund rules below will apply. For COD orders, repeated refusal of delivery may lead to cancellation of future COD eligibility.

If your order arrives damaged, leaked, wrong, missing, or defective, contact us within 48 hours of delivery with order ID, photos/videos of packaging and product, and a short description of the issue. Eligible cases may receive replacement, refund, store credit, or support troubleshooting.

For safety and hygiene reasons, opened, used, partially used, tampered, damaged-after-use, or improperly stored pest-control powders, gels, sprays, and chemical products are usually not returnable unless they are defective, wrong, damaged in transit, or otherwise required by applicable law.

Returned products must be unused, sealed where applicable, in original packaging, and accompanied by order details. Do not ship leaking or unsafe chemical products without first contacting support.

If a product does not work as expected within 30 days of correct use, contact support with order details, product photos, application details, and pest issue information. Depending on the case, we may suggest additional usage guidance, replacement, service support, store credit, or refund. Misuse, unsafe use, under-use, over-use, or failure to follow label instructions may make an order ineligible.

Approved refunds are initiated to the original payment method where possible. Refund credit timelines depend on the payment provider, bank, wallet, or card network. COD refunds may require bank/UPI details from the customer.

Email GoPest.cart@gmail.com or use the Contact page. Include order ID, name, phone, product name, delivery date, photos/videos, and the issue.